Useful information for shipping
To make your deliveries even more secure GLS transports envelopes, parcels and pallets up to 500 kg with delivery in 24/48 hours throughout Italy, and offers its customers a complete range of solutions for shipments all over the world. Do you want your goods to travel safely and without delay? Consult our advice to choose the product that best suits your needs.
Customs
A small guide to learn more about customs clearance and related terminology.
Online Dispute Resolution: for shipping requests made online by and for private individuals
As indicated on the page
http://ec.europa.eu/consumers/odr , the platform for the out-of-court resolution of disputes arising from online commerce (‘ODR Platform’), introduced by the European Commission as a point of contact for the out-of-court resolution of such disputes, will be deactivated as of 20 July 2025, with the consequent deletion of the data contained therein, which must therefore be exported by 19 July 2025.
The ODR Platform can be used until 19 July 2025, but not for the submission of new complaints.
For information and assistance, please contact us by filling out the form in the
Contact section.
For complaints, please refer to the
Service Charter published in the
Legal Area .