To modify the delivery or provide details (e.g. incorrect address, absence), use the GLS tracking link:
Modify my delivery

Only XL Parcel Shops accept large parcels; they are marked with the “XL” label in the search tool.

The types of GLS Parcel Shops are:

• GLS Parcel Shops: Partner businesses where you can collect your parcels within 8 working days.
• GLS Lockers: Secure automated lockers.
• Neighbor Parcel Keepers (Pickme network): Private individuals who receive your parcels and contact you to arrange collection.

No. 09 74 910 910 is a standard-rate number.

GLS works exclusively with businesses, for regular or occasional shipments.

If you have any doubt about a message you received:

• Do not click on any links or download any attachments.
• Never provide your personal information (bank details, login credentials, etc.).
• Report the message by sending a screenshot to the dedicated address: 📧 securite-informatique@gls-france.com
• Then delete the message from your inbox or phone.

If in doubt, you can check the page https://gls-group.com/FR/fr/actualites/conseil-securite/ and you can always verify the real status of your parcel on the official website: www.gls-group.com

Here are some common signs of fraudulent messages:

• The message asks you for a payment for delivery or customs fees without a clear justification.
• The sender’s address or phone number is unofficial or suspicious.
• The link redirects you to a website that does not belong to GLS (always check the URL).
• It contains spelling mistakes or unusual wording.
• It creates an exaggerated sense of urgency: “last chance,” “your parcel will be destroyed,” etc.

If in doubt, you can check the page https://gls-group.com/FR/fr/actualites/conseil-securite/

ℹ️ Remember: GLS will never ask you to pay or enter your personal details via a simple SMS or email.

Please contact GLS Customer Service or the sender immediately to report the error and arrange for the parcel to be returned.

The follow-up of your request is handled directly by your sender.

Claims for compensation or reimbursement must be submitted directly to the sender of your parcel.

If the parcel is already out for delivery, inform the driver of your refusal when they arrive and sign the corresponding statement.

If the parcel has not yet reached the depot, contact the sender directly so they can request a return from the relevant GLS depot.

GLS Parcel Shops: Partner businesses where you can collect your parcel within 8 working days.

GLS Lockers: Secure automated lockers for quick collection.

Neighbor Parcel Keepers (Pickme network): Private individuals who receive your parcels and contact you to arrange collection.

To view the list of international GLS Parcel Shops, go to the GLS EU website: select the country, choose “Delivery to Parcel Shop,” and enter the postal code to instantly find the nearest shop.

Parcels are kept for 5 working days at the delivery depot before being returned to the sender.

If you want to change your delivery, you can provide your instructions by replying to the SMS.

Depending on the GLS service and the terms set by the sender, you may arrange delivery to a GLS Parcel Shop, to a new address, on a new date, depot collection, or safe-place drop-off. Please contact the sender to discuss this.

With the FlexDeliveryService, a link is sent to you on the day of delivery to change the chosen option.
⚠️ Depending on when your instruction is recorded, the change may take up to 24 hours to be applied.

Contact our Recipient Customer Service at 09 74 910 910, then press 2, followed by 2 to reach the dedicated line.

Enter your parcel number or delivery notice number in our online tracking system to see its real-time status.

ℹ️ The route may sometimes appear indirect: this is normal, as it goes through one of our 86 distribution depots before reaching you.

🔎 Track my parcel

If your parcel is marked as delivered but you have not received it, submit a claim to your sender, attaching a sworn statement of non-receipt.

📥 Download the sworn statement of non-receipt of parcels

If the parcel shows external damage: refuse it, it will be returned to the depot and the sender will be informed.

If the contents of the parcel are damaged: contact your sender within 72 hours by registered mail, including photos of the contents and packaging if possible.

ℹ️ GLS is not authorized to check the contents of parcels.

A parcel may be returned for various reasons (incomplete address, storage period exceeded, refusal, etc.). Contact your sender to find out the exact reason.

The GLS parcel number, a unique code assigned to each parcel when it is shipped, can take two forms:

• An 8-character alphanumeric code (e.g.: 00A6Z78A)
• A series of 11 digits (e.g.: 36631234567)

If you are expecting a parcel via FlexDeliveryService, this number is sent to you by email or SMS when your parcel is out for delivery.

For other GLS services, it can be found in the purchase confirmation email sent by your seller.

Keep this number handy to track your parcel’s shipment!

🔎 Track my parcel

The delivery notice number (also called Track-ID) is an alphanumeric reference consisting of 5 or 6 characters (e.g.: 1LYMØ9).

It appears on the delivery notice that the GLS driver leaves in your mailbox when they were unable to hand over a parcel during delivery (for example, if you were absent or unavailable).

It may also be sent to you by SMS or email if the delivery could not be completed for another reason (such as an address issue).

The delivery notice number allows you to reschedule the delivery or easily track your parcel.

To access detailed information about your parcel and delivery options, you can:

• Click on the “Track my parcel” button in an email sent to you by GLS
• Contact our Recipient Customer Service at 09 74 910 910 (standard-rate call) or via this contact form to get assistance.

We deliver Monday to Friday, between 8 a.m. and 6 p.m.

In France:
Our deliveries are made within 24 hours in most departments.

To Europe:
• Neighboring countries: between 24h and 96h
• More distant destinations: between 72h and 120h

If your parcel includes the FlexDeliveryService, you will be notified by SMS or email when it is out for delivery.

And if you have received a delivery notice (paper or digital), go to www.uni-track.fr: enter the delivery notice number to change the delivery date.

ℹ️ The delivery depot keeps the parcel for 5 working days.

🔁 Reschedule my delivery

With the FlexDeliveryService, you receive an email or SMS the day before, and again on the delivery day, to notify you.

If you are absent, a delivery notice will allow you to reschedule the delivery online.

You are informed in advance when your parcel is shipped. We also notify you by email when your parcel is out for delivery.

For other GLS services, deliveries take place Monday to Friday, from 8 a.m. to 6 p.m.

If you are absent, the delivery notice will allow you to arrange a new delivery of your parcel via www.uni-track.fr.

Arrange a new delivery of my parcel

Yes, with FlexDeliveryService… You receive an email when the parcel is shipped, allowing you to choose your preferred delivery option:

• to another address
• on another date
• to a GLS Parcel Shop
• in a safe place at your home
• collection at a GLS depot

Yes. Download and fill out our residential drop-off authorization, then place the document in the agreed location (garage, terrace, etc.) so the driver can leave the parcel there.

This authorization may be temporary or permanent, and you can revoke it at any time upon request.

📥 Download the authorization for drop-off without a signature.

Yes, if you are absent, the driver can hand it over to a trusted neighbor, against signature. A delivery notice will inform you who received the parcel.

If your shipment includes the FlexDeliveryService, you will receive an SMS allowing you to change the delivery: drop-off in a safe place (e.g. parcel box, shelter) or delivery to a GLS Parcel Shop.

The driver will first try to hand over your parcel to a trusted third party (concierge, neighbor, etc.), against signature. If this is not possible, and subject to availability, it may be deposited at a nearby GLS Parcel Shop.

If no solution is possible, the parcel will return to the depot for another delivery attempt. After two unsuccessful attempts, it will be sent back to the sender after a 10-working-day holding period, during which you can collect it at the depot.

In any case, a delivery notice will allow you to reschedule the delivery on www.uni-track.fr.

With FlexDeliveryService, you can also choose, as soon as your parcel is shipped, the delivery option best suited to your needs via the link received by email.

With the delivery notice number, you can:

• Find out the address of the GLS Parcel Shop where your parcel was dropped off.
• Collect your parcel directly at the GLS depot (held for 10 working days).
• Reschedule delivery to another address or date.
• Authorize delivery to the safe place of your choice.

If your delivery includes FlexDeliveryService, you can also choose delivery to a GLS Parcel Shop.

🔎 Track my parcel

With FlexDeliveryService, choose your preferred delivery option directly using the link received by email.

For other deliveries, if you have a delivery notice, go to www.uni-track.fr, enter its reference, then change the delivery address after entering the security code.

Reschedule my delivery

Yes, if the sender has subscribed to this option. You can then choose the GLS Parcel Shop that suits you. To collect the parcel, present a valid ID and the delivery notice.

On our online tracking system, enter your parcel number or the delivery notice reference. You will see the address of the GLS Parcel Shop, along with its opening hours and directions to get there.

Use the GLS Parcel Shop locator on our website to find the nearest point and get directions.

Yes. Provide them with a written authorization mentioning both your details and theirs, or complete the form on the delivery notice. They will need to present the authorization along with a valid ID.

The holding period is 5 days for our partner Mondial Relay. It is 8 days for all others (Pickme, Lockers, Relais Colis). After this period, the parcel is returned to the sender.

If your sender has chosen our return service:

• A label may already be included with your parcel.
• Otherwise, contact your sender so they can send you the label by email or a download link.

Attach it to your parcel and drop it off at the Mondial Relay® Point of your choice. GLS will take care of the rest.

📍 Find a GLS ParcelShop

To obtain information about the delivery of your parcel, contact our Recipient Customer Service at 09 74 910 910 (standard-rate number) or via this contact form.

📞 Call: 09 74 910 910 (standard rate)
📬 Or use our online contact form