Delivery performance
GLS is a leader in quality within parcel distribution. At GLS, we measure our quality every single day to improve ourselves and provide the best possible service to our customers and consignees.
General Logistics Systems Denmark
99.44% of parcels arrive at their destination in Denmark on the next working day after they are sent from the sender in Denmark (first delivery attempt). This is excluding parcels delivered to Anholt and Bornholm.
Our quality for parcels that have been sent in accordance with the Postal Act in 2024 can be seen below.
| Claims | Claims w/compensation | |
|---|---|---|
| Delay | 997 | 0 |
| Lost | 4732 | 760 |
| Damaged | 1359 | 130 |
| Total | 7088 | 890 |
General Logistics Systems Express
93.40% of parcels arrive at their destination in Denmark on the next working day after they are sent from the sender in Denmark (first delivery attempt). This is excluding parcels delivered to Anholt and Bornholm.
Our quality for parcels that have been sent in accordance with the Postal Act in 2024 can be seen below.
| Claims | Claims w/compensation | |
|---|---|---|
| Delay | 0 | 0 |
| Lost | 139 | 85 |
| Damaged | 147 | 93 |
| Total | 286 | 178 |